RTO's can have internal audits conducted by an RTO Consultant or external audits conducted by ASQA. Internal audits are conducted to make sure a provider is remaining compliant, in preparation for an external audit. External Audits are conducted by ASQA to understand the overall performance of an RTO against the Standards and legislation. Standards outline what requirements need to be met by RTOs. The standards that performance is assessed against by ASQA are:
In terms of Legislation the National Vocational Education and Training Regulator Act 2011 is what is used for a performance assessment for RTO's and Education Services for Overseas Students Act 2000 (ESOS Act) for CRICOS & ELICOS providers. Most RTO's will have at least one Audit or Performance Assessment by ASQA at some stage. The best way to be pepared for an Audit by ASQA is to make sure you are compliant by understanding the Audit process.
The Australian Skills Quality Authority (ASQA) conducts compliance audits also known as a performance assessment in order to ensure an RTO’s compliance with national standards. An RTO will have many audits conducted by ASQA in its lifetime starting within the first 2 years after registration, and can include compliance audits, re-registration audits addition to scope audits, and CRICOS audits for those providing international learning. ASQA will continue throughout the life of the RTO to ensure the organisation maintains full compliance with national standards for RTO’s. Audits are an essential part of being an RTO and your future success depends on always remaining compliant.
What does an ASQA Audit involve?
When assessing how well an RTO is performing ASQA focuses very heavily on the student experience. According to ASQA there are 5 key phases of a student’s learning experience that are involved in an performance assessment:
• Marketing and recruitment • Enrolment • Support and progression • Training and assessment • Completion
What is the Audit process?
An audit will be customised to your particular RTO and is based on ASQA’s risk assessment of the RTO as well as the RTO’s compliance history. Basically, if an RTO has a record of poor student outcomes and is deemed higher risk their audit will be more comprehensive. Generally, a site visit will be a part of the audit process and auditors will be looking to confirm and approve the documentation and evidence that has been supplied to them. This can include: • A review of the learner experience • A location and equipment review to ensure it is at the required standard • Reviewing marketing collateral like websites • Conduct student interviews • Conduct interviews with assessors and training providers • Communicate with any third-party providers
How to remain compliant and always be ready for an Audit Undertaking regular self-assessment is essential to ensure your RTO is delivering high quality at every step of the student experience and that assessment practices are continuing to meet the national standards. So long as your RTO has good processes and policies in place you probably won’t require a performance assessment.
The best way to ensure you are always 100% compliant is to have an internal audit conducted by an RTO Consultant. Here at RTO Intelligence, we can conduct internal audits on any aspect of your RTO. Our audit will provide a detailed report that will show the areas that may be non-compliant and how to correct them. Get in touch to arrange your RTO audit today on 1300 833 424 or email firstname.lastname@example.org